Great customer support is vital to your instasculpting business growth. Currently, customers look for more than the quality of your services. They need to know that your business will treat them right.
In fact, studies have shown that around 90% of clients use support to decide the business to buy from.1 Customer service is no longer just a business function; it’s an essential growth promotion tool.
Effective Instasculpting Customer Support Strategies
Your quality of customer support directly impacts your bottom line. Therefore, this is why it’s shocking that some small businesses don’t prioritize it. Contrary to popular belief, you don’t need an extensive budget to offer quality support.
Here are 4 affordable customer service strategies.
Always Be Available to Your Clients
Customers have to view your business as dependable and reliable. They need to know that you’ll be available when they need you.
As a small business, you may not handle queries 24/7. However, ensure that your customers know your availability schedule. They should also have one channel where they can reach you at any time. This could be achieved by building an infrastructure where customers can send queries like an email address.
Have a Variety of Customer Support Channels
Adopting multichannel customer support allows you to interact with a larger section of your audience. In addition to phone support, you should also consider interacting with your customers on social media.
Currently, social media usage in the US is at 91.9%, and this number keeps rising.2 Thus, if you don’t have a social media presence, open official pages for your businesses. Don’t forget to open a telegram channel. Consequently, this will help you create a community around your business.
Gather Customer Feedback
Work on continually improving your customer support by gathering feedback. The truth is, your customers understand your services better than you do. Thus, they know the areas that you could improve on. You just have to ask!
Some of the most affordable customer feedback strategies include;
- Sures and feedback forms.
- Social media polls.
- Email marketing
- Calling your top customers.
Update Your Customer Support Materials
Your customer support materials have to be relevant. For instance, if you have an FAQ section on your site, review the content. Also, include arising issues, new services, changes in organizational structures, etc.
Refresh your content at least once a year, depending on how frequently you update your services. This will help your customers get the support they need without contacting you.
Streamline Your Instasculpting Customer Support Today!
The small business sphere is very competitive, and you need to ensure you stand out. Understandably, your budget is limited, but you should always prioritize customer support. This is one of the most effective growth tools.
It will also keep your customers loyal to your business.
Links to sources used
- 40 Customer Service Stats to Know in 2021 – https://blog.hubspot.com/service/customer-service-stats
- Social media marketing usage rate in the United States from 2013 to 2022 – https://www.statista.com/statistics/203513/usage-trands-of-social-media-platforms-in-marketing/